Question 1

How does the AI receptionist actually work?

Accepted Answer

Our AI receptionist answers your practice's calls using advanced voice AI. It greets patients naturally, answers questions about treatments and pricing, books consultations, and routes calls — just like your best front desk staff, but available 24/7.

Question 2

How long does setup take?

Accepted Answer

We handle everything for you. Our team visits your practice in person to learn how you operate, then we build and configure your custom AI receptionist. Most practices are live within the same day!

Question 3

Will the AI sound robotic?

Accepted Answer

Not at all. Our AI uses natural-sounding voices and is trained on your specific practice details — treatment names, provider names, pricing — so patients get a professional and human-like experience every time.

Question 4

What happens if the AI can't handle a call?

Accepted Answer

If a call requires human attention, the AI will intelligently route it to the right person on your team. You'll also receive a text summary so nothing falls through the cracks.

Question 5

Can I customize what the AI says?

Accepted Answer

Absolutely. During our in-person onboarding, we work with you to define exactly how calls should be handled — from greetings to treatment FAQs to consultation booking flows. Everything is tailored to your practice.

Question 6

What counts toward my 1,500 minutes?

Accepted Answer

Only active call time counts toward your minutes. Hold time, ringing, and voicemail do not count. Most practices find 1,500 minutes more than enough for their monthly call volume.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel your plan at any time with no penalties or hidden fees.

Question 8

Do you only serve practices in Los Angeles?

Accepted Answer

We specialize in LA practices because we provide in-person onboarding and local support. However, we can serve practices anywhere in Southern California.

Question 9

How do you protect my patients' data under HIPAA?

Accepted Answer

We take HIPAA compliance seriously. Patient data is encrypted both at rest and in transit, access is restricted to authorized users only, and all activity is logged for audit purposes. We also sign a Business Associate Agreement (BAA) with every practice we work with, as required by HIPAA.

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